FoMaKo Return & Warranty Policy

Thank you for choosing FoMaKo products. We are committed to providing high-quality products and professional after-sales service to every customer. The following Return & Warranty Policy applies to all products purchased through our official independent website, and it is designed to protect your legitimate rights and interests while clarifying the relevant obligations of both parties. Please read the following terms carefully before making a purchase.

1. Warranty Terms

All FoMaKo products come with a 3-year limited warranty from the date of purchase (the purchase date is subject to the order confirmation email or order record on the official website). During the warranty period, we provide professional after-sales maintenance services in accordance with the following provisions:

1.1 Quality-Related Issues

  • Within 1 year from the date of purchase: If the product has non-human damage quality problems (such as manufacturing defects, functional failures under normal use, etc.), we will provide a free replacement service. The replaced product will inherit the remaining warranty period of the original product, or start a new 3-month warranty period (whichever is longer).
  • More than 1 year but within 3 years from the date of purchase: If the product has non-human damage quality problems, we will provide free maintenance service (excluding the cost of damaged spare parts caused by force majeure or improper use; if spare parts need to be replaced, the cost of spare parts will be notified separately and confirmed by the customer before maintenance).

1.2 Human-Induced Damage

If the product is damaged due to improper use, man-made operation errors, disassembly without authorization, collision, falling, or other human factors, we still provide maintenance services, but maintenance fees will be charged (including labor fees, spare parts fees, etc.). The specific maintenance cost will be quoted to the customer after our after-sales team inspects the product, and the maintenance will be carried out only after the customer confirms the cost.

1.3 Shipping Costs for Warranty Services

When applying for warranty service, the customer shall bear the shipping cost for returning the product to our designated address. After we receive and inspect the product, confirm that it meets the warranty conditions, we will bear the shipping cost for sending the repaired or replaced product back to the customer (excluding remote areas; if the customer needs to choose an expedited logistics method, the additional cost shall be borne by the customer).

1.4 Post-Warranty Maintenance

After the 3-year warranty period expires, we still provide maintenance services for FoMaKo products. The customer needs to bear all related costs, including shipping costs (both ways), labor fees, and spare parts fees. Our after-sales team will provide a detailed cost quote before maintenance, and the maintenance will be carried out with the customer's consent.

2. Return Terms

We provide a 30-day return right for all products purchased through our official independent website, starting from the date of order placement. To ensure the fairness of transactions and the quality of products for subsequent customers, the following conditions must be met for returns:

2.1 Return Conditions

The returned product must be in its original condition, without damage, scratches, or signs of use; all original packaging, accessories, manuals, and gifts (if any) must be kept intact and returned together. Products that have been used, disassembled, modified, or whose packaging is damaged and affects secondary sales will not be accepted for return.

2.2 Return Process

  1. Before returning the product, please contact our customer support team via email: support@fomako.net. In the email, please clearly state your order number, product model, reason for return, and contact information.
  2. Our customer support team will reply to you within 1-2 working days, confirm the return eligibility, and assign a corresponding return address according to your country/region (please do not return the product without authorization, otherwise we will not be responsible for the loss or damage of the product during transportation).
  3. After receiving the return address, please package the product properly and send it to the designated address. Please keep the logistics tracking number and provide it to our customer support team for inquiry.
  4. After we receive the returned product, we will inspect it within 3-5 working days. If it meets the return conditions, we will process the refund or exchange (according to the customer's request) in a timely manner.

2.3 Return Shipping Costs

The customer shall bear all shipping costs for returning the product. If the return is caused by product quality problems (confirmed by our inspection), we will refund the corresponding return shipping cost to the customer after the return is completed (the refund amount is subject to the actual logistics receipt provided by the customer).

2.4 Restocking Fee

A 3% restocking fee will be charged for all eligible returns (excluding returns caused by product quality problems). The restocking fee will be deducted from the total refund amount. For example, if the order amount is $100, the restocking fee is $3, and the actual refund amount is $97 (excluding return shipping costs borne by the customer).

3. General Provisions

  • The warranty and return services only apply to products purchased through FoMaKo's official independent website. Products purchased through other channels (such as third-party platforms, unauthorized distributors) are not covered by this policy.
  • If the product is damaged due to force majeure (such as natural disasters, wars, etc.), it is not covered by the warranty and return policy.
  • FoMaKo reserves the right to adjust the terms of this Return & Warranty Policy. The adjusted policy will be published on the official website, and the latest version shall prevail. If you have any questions about the policy, please contact our customer support team via support@fomako.net.
  • The processing time of warranty and return services may be extended due to factors such as cross-border logistics and regional differences. We will keep the customer informed of the progress in a timely manner.
Effective Date: Permanent (subject to updates on the official website)
Contact Email: support@fomako.net